Improve your technical and customer service skills to assist passengers according to industry standards. * Get practical knowledge and tools about Travel Documents that are required prior to boarding * Evaluate and recognize in advance, potentially disruptive passengers ( through behavior and other patterns ) to prevent delays and disruption of flights * Avoid penalties due to inadmissible passengers at the destination.
* Airport processes ( arrival-departure-transit ) * Ticketing * Soft skills ( passenger service skills ) * Departure Control System * Baggage services * Handling - special / irregular situations * Post flight documentation
* Understand the importance of quality customer service & the role of a service provider in the aviation industry * Gain in-depth knowledge in rules, regulations, procedures and application systems. * Understand the key functions and legal aspects of organizations * Gain insight in to flight planning based on payload, revenue & capacity, IATA Airport Handling manual ( AHM ) , IATA Safety Audit for Ground Operations ( ISAGO ), Aircraft Handling and Loading functional training specifications
* Role and responsibilities of a Station Manager * Airline and Airport Security * Fraud Prevention * Airside safety * Baggage Handling Management * Passenger Handling Management * Airline Catering * Handling agreements and services for other airlines * People Management. * Airline organizational structure Ground Handling Contingency planning, Budgeting, Quality, 3 control programmes, Ramp Safety service, Delivery standards & Agreements * Load & Trim * Development of the SGHA
Understand how different airport departments work interdependently * Learn about safety and security at the ramp * Learn aircraft ground servicing procedures: from loading, cabin cleaning and presentation to aircraft pushback * This course supports training requirements outlined in the IATA Airport Handling Manual ( AHM ), as well as the IATA Safety Audit for Ground Operations ( ISAGO ), Aircraft Handling and Loading Functional Training Specifications.
*Introduction to functions of the Airline Industry and Aircraft * The function of Airport Ramp Services * How an airport works; other airport functions * Aviation Security measures related to ramp services * Aircraft Turnaround Ground Handling/Servicing Plan * Narrow and Wide-bodied Aircraft Handling and Loading * Aircraft Catering, Cleaning, De-icing * Airside Safety * Introduction to Dangerous Goods and Hazardous Materials * Load Control, Weight & Balance * Flight Dispatch, Control * Ground-to-air communication
Note: Anyone pursuing or responsible for providing aircraft services or involved in ramp operations.